FRONT DESK ADMIN
Passion City Church / sixstepsrecords / Passion Conferences / Passion Publishing / Passion Inc.

OBJECTIVE

Supports the Passion team by welcoming and hosting all guests. A friendly, engaging, positive, team-oriented, kingdom-minded individual who models initiative, service, and accuracy as they play a pivotal role on the team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcomes all visitors
• Answers the phone within 3 rings whenever possible
• Has an awareness of current events happening within our family of organizations
• Responds to PCC general inquiry emails thoroughly and with a high-tone. Goal is for every email to be answered within 3 business days
• Direct all other PCC emails to the appropriate person(s), following up to confirm emails were resolved
• Responds to voicemail messages promptly or forwards to appropriate person
• Keeps current list of Passion Team Members and their email addresses and updates according (Team Directory)
• Familiar with LG calendar and Master Calendar
• Assists with LG’s letter correspondence
• Point of contact for daily Fedex Ground outgoing and most small-scale incoming deliveries
• Fields Lost and Found requests and coordinates pickup when applicable
• Observes details and operates with a high standard of excellence and accuracy
• Makes sure the welcome area of 515 and desk is organized, friendly, welcoming, and clean
• Performs and assists with other duties as needed

This job description in no way states or implies that the ESSENTIAL DUTIES AND RESPONSIBILITIES are the only responsibilities of this position. The employee is required to follow any other reasonable instruction and perform any other reasonable duties at the request of the supervisor or other senior management personnel.

WORK SCHEDULE

Wednesday+Thursday 1-5pm, Friday 9-5, with flexibility to fill in at other times when needed

SUPERVISORY RESPONSIBILITIES

None

REPORTS TO

HR Coordinator

AN IDEAL INDIVIDUAL

• High School graduate or equivalent required, some college preferred
• Excellent verbal and written communication skills
• Experience with multi-tasking and prioritizing competing needs, particularly with juggling phone calls, emails; while at the same time providing focused attention to individuals either visiting Passion in-person or on the phone
• Strong people skills, including 2-5 years’ experience in customer service or office administration roles
• Excellent knowledge of Microsoft Office
• Is friendly and engaging
• Ability to communicate information in a positive, clear tone
• Finds joy in serving others/the greater team by helping to connect people with the person or information for which they are looking

EXPECTATIONS

• Loves Jesus, the people of Passion City Church, the city of Atlanta and the world
• Willingness to adapt and be flexible, while working above and beyond expectations
• Acts as an advocate of the culture and vision of Passion; effectively modeling and communicating these
• Low drama, high-momentum, high-capacity, positivity, over-comer, dreamer, creative-can-do-whatever-it-takes attitude
• High level of initiative and ability to take a proactive approach to work
• Performs job duties on time with excellence
• Actively participates in the life of Passion City Church